Shipping policy

Shipping Policy

Thank you for shopping with House of Matcha. We aim to dispatch your order quickly and ensure it arrives safely.

Processing Times

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Orders placed on weekends or public holidays will be processed the next business day.

During peak periods or promotional launches, dispatch times may be slightly longer.

 

Shipping Within Australia

We currently ship Australia-wide using Australia Post.

Estimated delivery times (after dispatch):

  • Metro areas: 2–5 business days

  • Regional areas: 3–7 business days

  • Remote areas: 5–10 business days

Delivery timeframes are estimates only and may vary depending on your location and Australia Post service conditions.

Once your order is dispatched, you will receive a tracking number via email.

 

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

We may offer free shipping promotions from time to time. These will be clearly displayed on our website when available.

 

Authority to Leave

By placing an order, you authorise Australia Post to leave the parcel in a safe place if you are not home, unless you request signature on delivery.

House of Matcha is not responsible for parcels that are marked as delivered by Australia Post but are lost or stolen after delivery.

 

Delivery Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by:

  • Australia Post network disruptions

  • Weather events

  • Incorrect shipping information provided at checkout

  • Industrial action or force majeure events

If your parcel is significantly delayed, please contact us at hello@houseofmatcha.com.au and we’ll assist in lodging an enquiry.

 

Incorrect Address

Please ensure your shipping details are correct at checkout.

If a parcel is returned to us due to an incorrect or incomplete address, additional shipping fees may apply for redelivery.

 

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at:

hello@houseofmatcha.com.au

Please include:

  • Your order number

  • Clear photos of the parcel and product

  • A description of the issue

We’ll work quickly to resolve it.

 

Warm Weather Disclaimer

House of Matcha beverages are shelf stable and safe to consume. However, during warmer months, parcels may be exposed to heat during transit.

We recommend refrigerating your cans upon arrival for the best taste experience.

 

Contact Us

For any shipping enquiries, please contact:

House of Matcha Pty Ltd
Email: hello@houseofmatcha.com.au